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Raheel Shan

Refund Policy

September 9th, 2026 · 4 min read

Refund Policy

Last updated: September 9, 2026

This policy covers digital products bought on raheelshan.com and services booked through it. It forms part of our Terms of Service.

Digital products (Chrome extensions and downloads)

Our products are delivered instantly as a download. Because a downloaded file cannot be returned, refunds are limited to the cases below.

We will refund you, in full, if:

  • The product does not work as described on its product page, and we cannot fix the problem within 7 days of you reporting it.
  • You were charged more than once for the same product.
  • You never received the download link and we cannot deliver it to you.

We will not refund if:

  • You changed your mind, no longer need the product, or bought it by mistake.
  • The product works as described but does not meet an expectation not stated on the product page.
  • The product's free tier was available and you chose not to test it before buying.
  • A third-party site the product reads from (for example, a map service) changes its layout and the product needs an update. In that case you get the update free — that is what lifetime updates are for.
  • The problem is caused by your browser, network, or environment rather than the product.
  • You requested the refund more than 14 days after purchase.

Examples of what "does not work as described" means

  • The extension does not install in a supported version of Chrome.
  • A feature listed on the product page (such as email lookup or an attribute column) does not function at all.

It does not mean: fewer emails found than you hoped (the product page states that roughly 30–50% of small businesses publish one), a single search capping at around 100–120 results, or slower-than-expected speed on your connection.

How to request a refund

  1. Email [email protected] within 14 days of purchase.
  2. Include the email address you used at checkout, the product name, and a description of the problem — a screenshot or short screen recording helps.
  3. We reply within 2 business days. Most problems are fixed at this step.
  4. If we agree a refund is due, it is issued to your original payment method within 5 business days. Your bank or card provider may take a further 5–10 business days to show it.

Once a refund is issued, your licence for that product ends and you must delete your copy.

Consulting and development services

Services are governed by the written proposal, contract, or booking-platform terms for that engagement. Where nothing else is agreed:

  • Booked calls — cancel or reschedule at least 24 hours before the call for a full refund or a new slot. Missed calls or cancellations inside 24 hours are not refunded.
  • Project deposits — refundable in full if cancelled before work starts. Not refundable once work has started.
  • Milestone payments — cover work already delivered and are not refundable. Unused hours on a prepaid block are refundable on request.

Chargebacks

If you open a chargeback with your bank instead of contacting us first, we will provide the payment provider with proof of delivery (download page access and delivery email). Please email us first — it is faster for you and avoids the dispute process.

Contact

Email: [email protected] WhatsApp / phone: +92 346 3029571 Ohad Technologies, Karachi, Pakistan